[담당업무]

서울 데이터센터 테크니션
- 데이터센터가 문제없이 돌아갈 수 있게 기술적 지원: 전산 장비 설치, 진단, 유지/보수, 교체 등

Demonstrates an applied understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment
Proactively shares relevant information to enable efficient workflow and mitigate the impact that changes to their area of work will have on others.
Complies with Data Center Services (DCS) business unit and service-level policies, procedures, and deadlines.
Completes assigned tickets efficiently and in alignment with expectations for Key Performance Indicators (KPIs) per task type while meeting or exceeding established Service Level Agreements (SLAs), with minimal guidance from other technicians.
Service Delivery

Prepares, stages, sets up, and performs startups and shutdowns (e.g., racks, hard drives, switches) according to specific instructions provided via checklists, guides, standard protocols, and emails; assists and provides guidance to other technicians to complete challenging or complex tasks.
Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs)
Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption.
Provides guidance to technicians troubleshooting issues.
Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, OS rebuilds) following standard procedures with minimal guidance.
Follows procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
Managing Services

Develops an understanding of cross-functional processes to support partnerships with internal and external stakeholders.
Completes required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training.
Data Center Work Environment

Participates in daily safety briefings, completes required safety training, complies with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use).
Complies with security and data management procedures and policies and completes required security training and alerts others to security concerns and/or incidents.
Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
Ownership

[근무부서 및 직급/직책]

직급/직책: 사원

[자격요건]

경력사항: 신입, 경력(3년 이하)
학력사항: 대학교(4년)졸업

[우대사항]

전공계열: 공학계열
외국어: 영어 회화가능,독해가능,작문가능