[Ericsson-LG] Support Engineer(Packet Core)

 

Ericsson-LG는 스웨덴식 혁신과 한국식 기술력의 조화로 설립된 합작 법인입니다. 2010년 7월 1일에 Ericsson과 LG전자의 공동 지분으로 공식 설립되었습니다. 우리 회사의 전통은 한국 통신 역사를 40년 이상 이끌어온 임직원들로부터 이어져오고 있습니다. 900여명의 Ericsson-LG 직원들은 한국 최초의 상업용 전자식 전화 교환기 생산, 세계 최초의 CDMA 상용화, VoLTE와 LTE-A를 포함한 세계 최초의 전국망 LTE 구축, 그리고 세계최초 국제표준 기반 5G 시연과 같은 대한민국 통신 산업 역사의 주요 이정표를 만들어 온 것에 대해 자랑스럽게 생각합니다. 지금 우리는 한국에서 세계 최초를 넘어 최고의 5G서비스를 만들어 가기 위해 노력하고 있습니다.

ICT혁신 파트너로서, 우리의 임무는 기술 리더십, 글로벌 솔루션과 경험을 활용하여 커넥티비티를 통해 통신 사업자를 위한 최대 가치를 실현하는 것입니다. 혁신과 기술 리더십은 Ericsson-LG 전략의 핵심입니다. 이를 통해 우리는 선도적 기술 개발 뿐만 아니라 고객을 위한 가장 효율적인 솔루션 제공을 위해 노력할 것입니다.

Ericsson-LG는 고객과 함께 5G시대를 이끌어 가기 위해 생각하고 행동합니다. 우리는 통신 사업자와 협력하여 5G의 미래를 설계하고 있습니다. 단지 기술 뿐만 아니라 새로운 서비스 사례와 비즈니스 모델을 통해 성공적인 5G 모델을 만들어 갈 것입니다. 이를 통해 기존의 네트워크는 동적인 5G네트워크로 발전할 수 있습니다. 우리는 단지 네트워크 구축만이 아니라, 효율성이 배가 되고 다양한 기존 네트워크를 어떻게 하나의 전체적인 방식으로 운영할 수 있을지에 대해 고민합니다. 아래 링크를 통해 더 많은 정보를 탐색해 보세요.

 

• Ericsson
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• Ericsson-LG Youtube
• KakaoTalk Channel

 

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

 

Come, and be where it begins.

 

About our Opportunity:

We are now looking for a Support Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.

The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.

As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are expected to travel domestically/internationally and work in different cultural environments. The technical development is rapid and you are responsible for continuously keeping your competence and skills up to date.

Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.

 

Ericsson-LG에서 Support Engineer를 채용합니다. Support Engineer는 이동 통신 사업자에게 납품하여 서비스를 제공하고 있는 이동통신장비의  안정화 및 최적화를 위해 기술 지원 업무를 수행합니다.

Support Engineer는 통상 고객 기술팀, 운용팀,  혹은 Service delivery 조직 내 엔지니어들과 함께 일합니다. 또한, 영업, 연구개발, 외부 벤더와 기타 국내 정부기관과도 함께 일할 수 있습니다.

기술 영역 사이에 뚜렷한 경계가 없기에, Support Engineer는 여러 분야의 기술을 숙달할 필요가 있습니다. Support Engineer는 때로 국내/해외 출장이 발생하며, 최신 기술에 대해 지속적으로 공부해야 합니다.

Support Engineer로 일하는 것은 하드웨어, 소프트웨어 및 네트워크 지식을 모두 망라하는 폭넓은 지식을 필요로 합니다. Ericsson 고객(SKT, KT, LGU+) 및 공급 업체 뿐만 아니라 내부 동료와 함께 글로벌 환경에서 작업, 협업 및 커뮤니케이션할 것입니다. 이 역할을 잘 수행하기 위해서는 독립적으로 일할 수 있는 역량이 매우 필요합니다.

 

What you will do:

• Handle technical issue troubleshooting
• Handle Software Update Management (SUM)
• Perform pre-emptive/data driven support
• Manage customer relationship

 

• 고객 이슈 처리
• 소프트웨어 업데이트 관리(SUM)
• 장애예방 및 데이터에 기반한 기술지원
• 긴밀한 고객과의 관계 유지

 

You will bring:

• Experiences: From New grads up to 10 years of relevant experience
• Education: Bachelor’s degree or above
• Domain experience: 4G/5G Core Network (4G/5G basic architecture, Network Node/Function, Network protocol, Call processing, Shell script etc.)
• Flexibility to go for business trip to work in customer site
• Fluency in both Korean & English (Speaking/Writing)
• Applying expertise & technology
• Working with people
• Delivering results & meeting customer expectations

 

• 경력: 신입 대졸자 혹은 유관 경력 10년 미만 보유하신 분
• 학력: 학사 이상
• 기술 분야 : 4G/5G Core Network (4G/5G basic architecture, Network Node/Function , Network protocol, Call processing, Shell script  etc.)
• 지방에 위치한 고객사 현장에 출장 근무 가능한 분
• 한국어 & 영어가능자(Speaking/Writing) 우대
• 문제해결을 위한 분석적인 역량
• 뛰어난 커뮤니케이션 스킬과 전문기술지식을 바탕으로 고객과 협업할 수 있는 역량
• 결과 지향적이며 고객 기대를 충족하는 역량

 

More information you may want to know

• Location: Ericsson-LG HQ (Meritz Tower) 에릭슨엘지 본사 (강남역 메리츠타워)
• Salary: Negotiable 면접 후 협의 (Annual Base Salary + Variable Incentive)
• Type of Employment: Regular 정규직 (수습기간 3개월)
• How to Apply 지원 방법
  • Click ‘Apply now’ and submit your CV in 1 file (doc, pdf) 자유 양식의 국문 이력서, 영문 resume, 국문 자기소개서(혹은 영문 cover letter)를 1개의 doc 혹은 pdf 파일로 작성하여 ‘Resume’에 업로드
• Not ready to apply, or have some questions first? Feel free to email us at recruit.elg@ericsson.com******@*******.*** or Kakao for more information.
• This job post may be closed early if all openings are filled.
• If there is any false information in the application, the offer may be canceled.
• 입사 지원 전 궁금하신 점이 있다면 recruit.elg@ericsson.com******@*******.*** 이나 카카오톡 채널 ‘에릭슨엘지 채용’으로 문의 바랍니다.
• 해당 포지션은 채용 시 마감될 수 있습니다.
• 지원서 작성 시 신체 조건, 출신 지역, 혼인 여부, 재산 및 가족의 학력, 직업, 재산 등 직무와 관련 없는 정보의 기재를 금지합니다.

 

What’s in it for you?

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

 

We offer competitive benefits including flexible working hour, free lunch, medical check-up and plus many more.

 

Curious to know more about the life at Ericsson? Meet some of your future colleagues and watch our People film.

 

What happens once you apply?

• End of Application: Open until filled (Encouraged to apply immediately)
• Application Review: TBD
• 1st Interview: TBD
• The recruitment process may be different depending on the job and may be changed due to scheduling and circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

 

• 지원 마감: 채용시 마감 (빠른 지원 요망)
• 서류 전형: 개별 리뷰 후 안내
• 1차 인터뷰: 지원자별 순차 진행
• 전형 내용/일정은 회사 사정에 의하여 변경될 수 있으며 합격/탈락하신 분께는 이메일로 개별 통보 드립니다.

 

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

 

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.

 

 

 

Document Return Policy

• This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
• A job applicant who has applied but not been selected for a position at Ericsson-LG (the "Company") may request that his or her hiring documents be returned to him or her in accordance with the Fair Hiring Procedure Act.  This does not apply if the hiring documents were submitted via the Company's website or e-mail, or if the job applicant voluntarily submitted them without the Company's request. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.
• A job applicant who wishes to have his or her hiring documents returned in accordance with the paragraph 2 above must complete a "Request for Return of Hiring Documents" [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and email it to the Company (recruit.elg@ericsson.com******@*******.***). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail.  Please be advised that the job applicant is responsible for the cost of postage for registered mail.
• A Job applicant who submitted via the website or e-mail requests to eliminate his/her documents, such documents will be deleted promptly.
• The Company shall hold the original hiring documents requested by the job applicant for 180 days from the end of the recruitment process in preparation for a job applicant's request for the return of hiring documents according to the main sentence of paragraph 2 above. If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.

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Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

 

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.