Overview

 

This position will focus on training conduction and contents development related to Service Excellence, Leadership and Management and Marketing and Communication along with establishing, maintaining sound client relationships, explore new business opportunities, recommend new ideas and fully understand the consulting.

Responsibilities

 

Training Contents Development under Pedagogy Director’s guidance or Business Development Manager

-        Develop new training program in accordance with market trends on yearly plan base.

-        Develop new training program based on identified client needs.

-        Customize or tailor-made existing module to fit identified client needs.

-        Create supplementary training material and tools.

 

Training Conduction

-        Deliver training programs.

-        Facilitate various training activities (in-class training and off-site program).

-        Conduct field coaching and visits.

-        Present and animate LBI workshop.

 

Training Preparation and Closing

-        Research and study specific subject upon developing and customizing training contents.

-        Design and develop training deck and hand-out (PowerPoint).

-        Print and bind training material.

-        Make all necessary training aid and related material.

 

 

Operate training

-         Set up and clean up training venue.

-         Maintain training venue in good condition.

-         Prepare training snacks and drinks.

 

Stay relevant both for market and contents

-         Keep informed of the business intelligence by trend watching on retail market.

-         Attend conferences and meetings, workshops to keep up-to-date market trend and competitors’ programs.

-         Conduct relevant market visits (Mystery Shopping for B2B clients – existing/ potential)

 

 

Consult with a client

-             Meet with a client to better response about identified client’s needs and to propose customized training programs in detail in partnership with Business Developer

-        Conduct debriefing session with clients for improvements, cross-selling and up-selling upon BD’s request

Additional Responsibilities

-        Administrative job and other required duties assigned by management

 Qualifications

ž   5+ years of experience in luxury, retail, hospitality or consumer goods’ industries.

ž   Solid professional experience in Learning & Development (preferably in retail filed).

ž   Experience in key accounts, trade marketing and sales development.

ž   Prioritization, agility, balancing between quality and quantity, clear communication skill is a must.

ž   Must be a team-player with a high level of communication and presentation skills.

ž   High English proficiency both in written and spoken is a must.

ž   Excellent level of Microsoft Office Suite skill – PowerPoint, Excel, Word, etc.