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Safety Practices
Complies with security and data management
policies.
Escalates any security or safety incidents.
Coordinates with security escorts for third-party vendors.
Tactical Shift
Management
Performs assigned tasks and escalates issues
during high-volume work activity or escalation-based situations.
Leverages process knowledge and best judgment to
complete next task without direct supervision.
Inbound and
Outbound Logistics
Coordinates, prepares, and executes
incoming/outgoing deliveries (e.g. purchase order [PO] receiving, Rack Movement
Supervisor [RMS] activities).
Applies appropriate customs documentations and
standards for outbound packages.
Ensures complete and detailed physical inventory
tracking and staging.
Customer
Service
Maintains a strong focus to understand the impact
of their work when completing tickets and assigned Inventory and Asset
Management (IAM) tasks.
Ensures IAM tasks are completed accurately as
requested, as well as meet company and industry standards and policies.
Builds strong working relationships with
customers.
Inventory
Management
Maintains and stewards up-to-date and accurate
logical information within various inventory management systems (e.g.,
configuration management databases, asset management repositories).
Performs inventory cycle audits, data corrections,
and various Data Center regulatory compliance or certification control audit
activity.
Performs material movement, including
shipping/receiving and inventory management per standard process.
Ensures detailed physical inventory tracking and
staging.
Warranty
Process Management
Engages supplier to initiate warranty claim when
automation is not available and processes the orders.
Processes failed vendor hardware devices using
online/other tools, including information processing, packaging, shipment, and
receipt of return for Return Merchandise Authorization (RMA) devices.
Follows all Service Level Agreements (SLAs)
related to RMA warranty process.
Data Bearing
Device (DBD) Destruction
Performs destruction of data bearing devices (DBD)
following all Service Level Agreements (SLAs) and Microsoft policies as
necessary.
Ensures DBD serial number matches with database.
Coordinates with and oversees any third-party
vendors who perform DBD destruction as necessary.
Procurement
Notifies management about ordering stock
shortages. Escalates any issues to management.
Operational
Excellence
Follows procedures to contribute to plans to
develop, build, and run methodologies. Ensures execution according to accepted
procedures for consistency, accuracy, and timeliness of delivery.
Other
Embody our culture and values
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