Job Description

•  Build strong relationships with designated hotels to grow bookings, revenues and gross profit in assigned market

•  Build and lead a team of Market Managers to optimize and manage successful accounts in achieving higher market share and revenue opportunities

•  Monitor team member’s performance and provide guidance. Ensure the team to follow company policies and procedures

•  Timely optimize the approaches of handling hotels inquiries given the challenges/issues risen from the team. Design materials and conduct induction trainings accordingly

•  Summarize the characteristics of the assigned markets based on Trip.com’s group big data, and enact corresponding commercial plans and strategies for the teams, ensuring the target is delivered timely

•  Identify the common issues from independent cases. Use out-of-box mindset to resolve them, and escalate the good practices to project team for replication to other markets

•  Constant feedback to Shanghai HQ regarding to the market insights, competitor information, performance, system and product issues from hotel partners

•  Provide regular weekly/monthly tracking reports

Job Requirements

•  Minimum 13 years of experience in reputable companies (OTAs, TMC, BedBanks & DMC) with proven track record

•  Strong problem-solving skills with logical mindset

•  Strong negotiation and influencing skills

•  Equal depth of expertise in hotel partner development and new acquisition

•  Highly collaborative style, with ability to navigate a complex and matrixed organizing to deliver the impact strong knowledge of the hospitality industry.

•  Result and Data driven with a strong analytical skill

•  Hungry to success but humble

•  Fluent in Excel, PowerPoint and any other related software to help day to day operations

•  Fluent in English speaking and writing

•  Will to travel extensively across the continent