Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Industry Solutions (IS) is a global organization of over 13,000 strategic sellers, industry experts, elite engineers, and world-class architects, consultants, and delivery experts who work together to bring Microsoft’s mission of empowerment – and cutting-edge technology - to life for the world’s most influential customers. We are on the front lines of innovation, working side-by-side with customers to drive value across the entirety of their digital transformation journey.   
Our team prides itself on embracing a growth mindset, inspiring excellence, and encouraging everyone to share their unique viewpoints and be their authentic selves. Join us and help create life-changing innovations that impact billions around the world! 

The Modern Work Domain within Industry Solutions helps customers maximize their investment in Microsoft 365 solutions and helps customers in providing productivity solutions on full portfolio of M365 products (Teams, SharePoint, Exchange, Yammer) to help them get work done in a faster, better and predictable way through accelerated implementation and adoption. The Modern Work Practice team is part of Industry Solutions, a global organization of exceptional people who lead and serve our customers and partners as they realize their full potential through software and services.

Working at Microsoft

We are part of a diverse and multi-cultural team of customer focused and results-driven influencers. With a growth mindset and collaboration at its core, the Industry Solutions Delivery Domain leverages the unique talents and skills of all individuals to drive success and deliver results.

This is your opportunity to work and learn with the foremost Microsoft Office 365 experts on a variety of projects, technologies, and geographies. At Microsoft you will be provided with a range of opportunities for professional and personal development across all our technologies and business. As a member of the Microsoft’s Modern Work Domain, you will work on the largest and most complex customer projects across locations that will make a real difference in millions of people’s lives

Empower every person and organization on the planet to achieve more. Our mission statement is a commitment to our customers. We deliver on that commitment by striving to create technology that is accessible to everyone. This is what inspires us, drives our work and pushes us to challenge the status quo every day. At Microsoft, we also work to empower our employees, so that they can achieve more. Our leadership is focused on bringing out the best in our people, supporting their goals, and allowing them to find deep meaning in their work.

Growth mind-set:  At Microsoft, we’re insatiably curious and continuously learning. We lean into uncertainty, take risks and learn fast from our mistakes. We build on each other’s ideas because we are better together.

Customer obsessed: We are passionate about helping our customers achieve more. We listen and learn about our customers with a beginner’s mind; bringing solutions that meet their needs and innovation to surprise and delight them.

Diversity and inclusion:  We don’t just value differences, we seek them out and invite them in. Microsoft is a place where employees can be who they are.  As a result, we have better ideas, better products and our customers are better served.

One Microsoft: We are a family of individuals united by one mission. We work together, build on each other’s ideas and collaborate across boundaries to bring the best of Microsoft to our customers as one.

Making a difference: We stand in awe of what human’s dare to achieve and we are motivated every day to empower billions of people to achieve more through our technology and innovation. Our employees harness the power to build on the company’s far-reaching momentum and are driven to change the world.

We are committed to reinvent business processes and productivity, build the intelligent cloud platform and create more personal computing. These three goals are interconnected; allowing us to attract, develop and retain the best talent to be more innovative in the products and services we develop, in the way we solve problems, and in the way, we serve the needs of an increasingly global and diverse customer and partner base.

Technical Delivery

Participates and leads the gathering of customer requirements and constraints.
Engages with Business and drive solution adoption and implementations within complex businesses.
Drive Microsoft technology adaptation and collaborate with different entities within Microsoft for successful product fitment.
Ensuring Security at the center of the discussion addressing complex business cases.
Participates in project planning and contributes to risks, issues, assumptions and dependencies.
Communicates the business value of planned technology uses and deployments.
Demonstrate exceptional understanding of IT & IT Framework for different businesses covering BFSI, Manufacturing, Health Care / Pharma etc.
Contributes to, and delivers against, a Work Breakdown Structure, Defined SoW and plan for agreed deliverables for WW Businesses.
Contribute to GTM and Identify Product Fitment , Participate in Compete with 3rd party solutions.
Pre-Sales Support 

Collaborates with internal stakeholders (e.g. Solution Architect, Account Delivery Executive, Pursuit Lead, Sales Solution Specialist) in the pre-sale process by understanding business requirements and providing industry and technical input and/or solution offerings to help shape the deal. Supports drafting proposals and/or statement of work (SOW). 
Participate is deal shaping and define Solutions for proposals and SOW.
Provides input on staffing and skill requirements for delivery to Resource Deployment, Technical Delivery Managers (TDMs), and/or Project Managers. 

Delivery Excellence

Lead meetings with customers/partners to understand business needs. Uses business, industry and technology strategies to map customer/partner requirements to the adoption and optimization of Microsoft technology solutions.
Engage others appropriately to understand and define customer requirements. 
Participates in project planning and develops project documents by identifying the risks and dependencies. Communicates the business value of planned solutions to customers/ partners. Identifies technical and business risks in programs and proposes mitigations. Assists project managers/architects in preparing for steering committee (e.g., developing artifacts). Manages their schedule and communicates to project leads. Generates and delivers Work Breakdown Structure (WBS). 
Implement solutions and may provide oversight and leadership on workstreams across domains while adhering to Microsoft Services processes. Aligns solutions with the intent of architecture. 
Manages escalations, analyzes situations, and coordinates appropriate resources to resolve issues by following delivery practices, considering cost implications, and engaging in conversations with internal and external stakeholders (e.g., Customer Service and Support, Project Manager, Solution Architect, Product Group) as needed. 
Proactively manages executive-level customer/partner/stakeholder relationships to identify and contribute to the drivers of satisfaction and dissatisfaction, determine the root cause, and establish recovery actions to improve experience. Works with account team to ensure One Microsoft approach. Shares lessons learned with workgroup and consultant community.   

Intellectual Property Management 
 
Acts as an ambassador in consumption of intellectual property (IP) by leveraging and/or modifying existing IP or creating repeatable content where applicable.
Provides feedback on Managed IP for continuous improvement, reports IP gaps, reviews IP to be considered for harvesting and curation and ensures it is logged for consumption.
Improves Managed Standard Offerings (MSO) quality and collaborates with portfolio and solution teams of the domain by providing feedback. 
Engages with Delivery Leads & Solution Architects for refining IP Kits and Creating IP Kits

Business Development 

Identifies opportunities to expand or accelerate the adoption and consumption of cloud and Microsoft technologies.
As appropriate, facilitates other team members to scale the business with existing customers by articulating value propositions of strategic Microsoft products and services and developing new offerings for the domain.
Drives innovation and digital transformation. Ensures the use of existing intellectual property (IP). 

Readiness 

Learns new technologies or services based on business demands and industry trends. Obtains relevant accreditations and certification(s) as advised by domain leadership team. Identifies certifications and readiness plans in partnership with domain Chief Technology Officer (CTO).
Leads or participates in relevant technical communities and conducts training sessions to evangelize technology and/or offerings based on availability.
Mentors team members and acts as a technical advisor for stakeholders by providing thought leadership, articulation of solutions value, and outcomes of business strategies.    

Operational Excellence 

Completes operational tasks and readiness and ensures timeliness and accuracy. Follow Microsoft policies, compliance, and procedures (e.g., Enterprise Services Authorization Policy, Standards of Business Conduct, labor logging, expenses, travel guidelines). Leads as example and guides team members on operational tasks, readiness, and compliance.