With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
Empowering seamless customer support by delivering expert technical solutions, resolving complex issues, and fostering collaboration to drive business success.
Provide high-quality technical support to resolve technical issues, enhance customer experiences, and ensure smooth communication, driving customer satisfaction and business efficiency.
This role is flexible in that you can work up to 100% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Required Qualification / Preferred Qualification
3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or IT experience.
Experience in one or more of these areas desirable
• Power BI , Tableau, or similar BI solutions
• OLAP, Data warehousing or OLTP, Database
• Experience with one or more Big Data, Data warehouse, Analytics Products and Services is preferred
• Microsoft Fabric, Synapse Data Warehouse
• BI experience like ETL, Data warehousing management, Data Mining, Report Designer or developer
• Basic Knowledge of Database Management Systems like Oracle, MySQL, SAP etc.
• Programing language such as C#, DAX, MDX, SQL, Python
• Conceptual knowledge of Azure, AWS cloud architecture or any Cloud SaaS experience
Language Qualification
Korean Language: fluent in reading, writing and speaking.
English Language: confident in reading, writing and speaking.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.