The Group You’ll Be A Part Of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

What You’ll Do

Primary Responsibilities

• Extensive direct customer interactions with responsibility for processing customer orders with expediency and accuracy 
• Responsible for prompt, courteous and efficient handling and expediting of all inquiries acting as primary customer service contact and liaison
• Works on assignments that are semi-routine in nation but recognizes the need for occasional deviation from accepted practice
• Work results are subject to moderate levels of control and review/ Proactively suggests resolutions and escalates when appropriate
• Runs previously created SAP/SAPDAT reports and conducts order audits based on pre-determined criteria
• Processes orders for materials or merchandise from sales staff or direct customer contact
• Maintains customer files with sales contracts and other information
• Gives price quotations, completes order sheets and checks the price and quantity of each item listed / Distributes order sheets to respective departments
• May coordinate with departments regarding order status, shipping dates, prices, and product availability and back orders  

Functional activities

• Provides customer service contact and liaison for assigned customers
• Resolve customer issues and discrepancies
• Assists in execution, planning, and management of projects requiring interface within the customer service department

Preferred Qualifications

Educational level: BA/BS degree or equivalent

Technical skills preferred:

Proficient with SAP and CS business processes

Proficient in MS Word, Power point, and Excel  Knowledge of Visio and Access

Our Commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.