You will be part of our Global Digital Solutions team, adding your professional expertise + skills to the delivery of Customer + Operational Excellence.

Your Role

As a Digital Solutions Consultant, you will be a key player in our Global Digital Solutions Team, providing expert consulting across Global Accounts and selected National and Business Unit Sales Accounts. In this role, you’ll advise clients and sales teams on digital solutions, enhance customer retention, and drive new business opportunities. This role requires both technological insight and a customer-centric approach to help shape and implement digital strategies across our organization.

Your Responsibilities

• Consulting customers and KN Account Teams on digital solutions: This includes consulting during various stages of the sales cycle, such as prior and during RFI & RFQ, as well as QBR and other customer touch points. 
• Training and Knowledge Sharing: Conduct trainings from the Digital solutions Training Program to Sales Colleagues from all Sales Channels (+ potentially other customer facing staff) and ensure that the Digital Solutions Intranet is an effective resource for them too.
• Project Management and support: Run Consulting Projects in line with Digital Solutions methodologies, and provide Digital Solutions support to projects of the Supply Chain Design Team
• Handover to Implementation: Execute handover from Consult to Implement in line with processes agreed between Sales and Business Units Sea Air and Road.
• Upselling: Identify customers for upselling technology to improve customer loyalty and drive internal efficiencies. Position solutions as unique value propositions to help close the deal and support a more profitable sale.
• Feedback and Solution Development:  This involves continuously obtaining customer feedback on digital solutions, collaborating with DSM, IT and the Business Units Sea Air and Road on solution development, and creating awareness of latest technological advancements applied by competitors and supply chain intelligence providers.
• Process Efficiency and Improvement:  Identifying and implementing efficiencies within Digital Solutions, and ensuring ease of doing business for internal stakeholders
• Policy Implementation  and Strategy Execution:  The role is also responsible for executing Global Digital Solutions policies and strategies for the area in which they operate

Your Skills and Experiences

• Minimum 3 years Solution Consulting experience preferably in supply chain
• Proven track record in delivering results in complex environments
• Customer-centric mindset with excellent communication and collaboration skills
• Strong experience with innovative technology and automation
• Fluent in English and Korean
• Willingness to travel internationally
• Experience with data analytics and process optimization is a plus

Good Reasons to Join

At Kuehne + Nagel, you get to grow your expertise, shape processes and deliver innovative solutions. We are continuously building our local and global network and our product portfolio, creating career opportunities in different fields of work worldwide. As a leader in the logistics industry, we provide a collaborative and IT driven environment where you will work with motivated and customer-centric colleagues across the world.