Who you are
We are looking for an enthusiastic, proactive and energetic Product Quality Manager to join the SO selling management team. In this role you will be the driving force in developing the circular hub, sustainable living shop and finding ways to increase commerciality and topline revenue and minimize costs in the stores.
• Good understanding of customer behavior in an omnichannel retail environment.
• Extensive knowledge of the store's product quality, safety, and recovery processes.
• Good understanding of merchandising techniques and how to create a commercially attractive As-Is offer, both instore and online.
• High Level of knowledge of functions within the IKEA unit and how they contribute to the product quality, safety and recovery processes.
• Good knowledge of the IKEA product range.
• Extensive knowledge of using IT systems and other tools in daily work duties.
• Good knowledge of the waste management and sustainability principles.
• Good understanding on how each workflow within product quality, safety and recovery affects the profit and loss of the unit.
Your responsibilities
• Lead, coach and develop the Product Quality & Recovery team with a focus on putting the customer first in everything we do.
• Co-operate across functions in the customer meeting point to ensure everyone understands and actively contributes to the product quality & safety and recovery processes.
• Take the lead in ensuring that the unit works proactively with improving customers product experience, by acting as an ambassador for our customers’ product experience and ensuring timely reporting of any product safety, compliance or quality deviations, incidents, and risks in the IKEA product deviation reporting system.
• Establish the pre-requisites for the team to deliver customers a great commercial shopping experience in As-Is, as well as efficient circular recovery operations to reduce the environmental and financial impact of the products that end up in the reverse flows.
• Lead establishment of efficient and effective ways of working in the unit to block & sales stop IKEA products with identified product safety and/or quality deviations, thereby preventing any sales stopped, defect or recalled products from reaching our customers.
• Set goals and action plans for assigned department. Follow-up and take proactive actions to continuously improve upon the performance by benchmarking towards other units and using proven solutions and good examples to identify improvement opportunities.
• Identify and continuously ensure optimal usage of common working methods, processes and tools related to the product quality, safety, and recovery processes.
• Actively lead and promote the IKEA social and environmental commitments and work with the team to understand how, together, you can contribute to sustainability and circularity.