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Facility Management Lead (Client Site)


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FM Lead

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- Within the scope of the assigned remit, take all practical actions to keep the assigned portfolio compliant with all relevant laws, regulations, and applicable policies and guidelines.
- Within the scope of the assigned remit, take all practical actions to keep the assigned portfolio safe, healthy and in a well-maintained and serviceable condition in keeping with the specific performance requirements and expectations of the project.
- Respond promptly, effectively, and competently, taking such action/s as needed or necessary (within the assigned limits of delegated authority), to all identified risks, hazards, risk-events, impairments, incidents, and emergencies as may, from time-to-time, befall or impact the assigned portfolio.
- Prepare, plan, and deliver all aspects of the Site Facilities Management and Operations Plan (or equivalent) - including inspection, maintenance (responsive and planned) and upkeep against agreed standards of the assigned site/s (including related assets, buildings, equipment, and features).
- Develop, performance-manage, and optimise the downstream supply-chain for all in-scope included services and supplies (including initiation, contracting and maintenance of Supplier relationships and all aspects of Supplier administration and management).
- Develop, prepare, and present facilities and site-related management reporting including site status, performance, incident, cost, budget, service delivery and management reports (for both internal, C&W and external, Client facing purposes).
- Prepare, plan and report on all elements cost and expense control including budget estimation, tracking, and reporting of actuals and budgets (whether OPEX and/or CAPEX related) overseeing the relevant Procure-to-Pay processes (¡°Manager/Authoriser¡± role in the commitment, work-order, purchase-request, purchase-order, goods/service receipt and vendor payment).
- Freely provide specialist knowledge, advice, and expertise in support of C&W¡¯s commitments and responsibilities.
- Demonstrate commitment to constant innovation and optimisation/improvement of services and service delivery via active participation, support and/or leadership of relevant programmes and initiatives.
- Carry-out and execute all in-scope aspects of facilities administration and related documentation control including preparation, upkeep, storage, and retrieval of all facilities related documentation (manuals, plans, drawings, reports, guidelines, procedures, directions and the like).
- Manage the assigned team of direct and indirect reports including all aspects of employee engagement (within typical remit of a People Manager), performance management (including Goal Setting, Performance Review and, where required, Performance Improvement activities).
- Maintain a high-level of Employee Engagement with the assigned team of direct reports.
- Maintain a high-level of Customer Engagement (including meeting the assigned targets for Customer Satisfaction) with all levels of the customer stakeholder group.
- From time-to-time, carry out other tasks, duties and responsibilities as may be needed, assigned or instructed, within the reasonable requirements and needs of the business.

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