Who you are
• Very good understanding of key performance measurement used to plan, follow up and steer the business with a customer-centric approach
• Very good knowledge of IKEA processes, store and warehousing operations and service business leading to an excellent customer fulfilment
• Very good understanding of the customers’ and co-workers’ needs, demands and expectations on the markets
• Excellent knowledge of relevant IT systems/solutions/tools within area of expertise
• Good knowledge of the IKEA Concept, IKEA Brand identity and the IKEA culture & values
Your responsibilities
• Acting as the main point of contact for the assigned IT tool in the fulfilment unit.
• Responsible to report new and monitor existing IT incidents related to the IT tool and secure proper communication regarding these reach the affected end users.
• Responsible for steering communication and change management connected to new releases in a controlled way to secure successful implementation of updates in the unit.
• Support the unit in understanding and follow up on key performance indicators and PIs connected to the IT tool. Supporting in taking relevant actions to improve where needed.
• Responsible to secure relevant training material, task descriptions and Working methods are available and correctly followed both for new and existing co-workers in the unit.
Apply now!
For internals, please have dialog with your line manager before apply jobs. We will contact to your line manager to ask your references as part of the process. If you have questions regarding recruitment process, please contact to ******@*******.***