• 근무형태: 교대근무 (Shift work) - 근무 스케줄에 따라 교대 형태로 근무
• 근무시간:
• 평일 근무: [Early shift] 오전 7시 ~ 오후 4시 / [Day shift] 오전 9시 ~ 오후 6시 / [Late shift] 오전 11시 ~ 오후 8시
• 주말/공휴일 근무: [Early shift] 오전 7시 ~ 오후 4시 / [Late shift] 오전 11시 ~ 오후 8시
• 스케줄에 따라 주말 및 공휴일 근무가 발생할 수 있음.(월3-5회)
• 근무장소: 재택근무(원격근무)를 원칙으로 하나, 직무 수행을 위해 병원 방문이 빈번하게 요구 될 수 있음. (서울권 및 경기(분당.용인)권 병원 방문) - 병원 근거리 거주자 선호(통근 1시간 내외)
• 필수 역량:
• 영어 숙련도 (상)
• 원활한 커뮤니케이션 능력
• IT 활용 능력 (중 이상)

A. Overall
-General: The Near Patient Nurse will be considered the main executor of the Near Patient Program in country medical services as per the TRICARE contract.
-Clinical: The role of the Near Patient Nurse is to provide medical case management and communication when a Prime or Prime Remote beneficiary is sought in the overseas Purchased Care Sector Provider (PCSP). The Near Patient team will work collaboratively with the PCSP, in country US Military Facility/s and the Near Patient Team to manage the episode of care keeping the beneficiary at the center of all considerations. Escalations to senior Near Patient Team members as determined by the medical situation will be required based on the clinical situation.
-Governance: In addition the Near Patient Medical Nurse will work in close association with the Clinical Quality Team and the organization underneath it on the quality and safety of providers up to and including auditing and credentialing TRICARE providers in a given area. The Near Patient Nurse may assist in gathering information to include those contained within the CQMP. The Near Patient Nurse may be the main point of contact for clinical quality assessment and feedback for individual care episodes, ongoing quality assurance of providers and formal provider assessments.  

B. Key Responsibilities
1) Medical Responsibilities
- Provide comprehensive In-patient clinical case management for a Beneficiary. Completing status reports upon admission and according to contractual requirements or acuity whilst the patient remains admitted to the provider. These reports must be reported in American-English, clinically detailed and accurate according to International SOS standards.
- In the pursuit of medical updates, the Near Patient Nurse may visit the provider, or assist with calling providers or treating doctors for medical information for geographically remote cases as required.
- Additionally, be prepared to liaise with PCSPs and beneficiaries, to obtain detailed clinical information including past medical history to allow for accurate on-going case management.
- Where the Near Patient Nurse feels care is suboptimal, not necessary, or potentially harmful to the beneficiary the Near Patient Nurse must escalate such matters to the Near Patient Physician Lead, Near Patient Regional Medical Director for discussion.
- Upon discharge, support when required with the Near Patient Medical Collection Team to obtain the discharge summary and hospital records from the provider, ensuring that the medical information correlates with the information obtained during admission and update the medical records accordingly.
- Provide when feasible on-site beneficiary support services such as ad hoc language support and chaperone services when visiting health care providers.
- Establish and maintain the relationship with the provider; leveraging these relationships for clinical, quality and formal reports, attending Hospital Governance meetings as enabled and seeking access and data to inform quality assurance of the provider.
- Establish and maintain the relationships with providers; leveraging these relationships for clinical quality assurance and oversight.
- Assist with translation and triage of medical reports where necessary.
- Support Near Patient Quality Assurance Leads as requested such as obtaining medical records as required.
- Attend and participate in International SOS staff meetings, internal and external educational offerings, in order to maintain professional development requirements.

2) Medical Network Liaison and Quality Assurance Responsibilities
- Where required build positive and effective relationships with local network providers (medical and administrative representatives), and with local TRICARE Point of Contacts and members of US Health Units.
- Working with the in country Near Patient Physician Lead as a point of integration/coordination and continuity for the rotationally aligned forces with host nation providers
- When require plan, execute and write up site audits, obtaining provider credentials in order to assess and document provider scope, safety and quality of service.
- Support the planning of trips with relevant internal and external stakeholders, to support on site provider visits and evaluations.
- Undertake evidenced accurate assessments and review of providers including the scope of medical capabilities, the safety and quality of care provided by these providers.

3) Customer Care and Networking
- Be accessible and responsive to TRICARE beneficiaries, clients and colleagues questions, concerns and requests for information.
- Build positive and effective relationships with local network providers (medical and administrative representatives), with local TRICARE Point of Contacts and members of US Health Units, with other 3 internal and external customers and suppliers and ensure continuity of service delivery by providing general customer services to the Organization’s client.
- Deal positively with complaints, resolving these wherever possible on a timely basis, and/or referring them to the appropriate department or Quality Manager.
- Identify areas where training can improve overall productivity of International SOS.

4) Additional Responsibilities
- Maintain confidentiality of all patient and/or client information.
- Maintain accurate records including statistical information and client reports using the computer system made available by the organization.
- Available to assist or participate in other projects or tasks where necessary, visiting patients in hospital where other clients are involved, etc.
- Be able to attend a regional TOP Center for training, including promoting communication with operations/medical/GAN staff to support the delivery of a seamless service and to ensure embedding of the International SOS values and ethos.

C. Qualification
- Registered General Nurse or equivalent with minimum 3 years of experience with registration to practice in country of work
- Having residence & available to work in Seoul.
- Experience of working in accordance with a Code of Professional Conduct (knowledge of confidentiality etc.)
- Broad professional Experience of dealing with the public/patients/other health professionals
- Experience of multidisciplinary team working in the approach to care Management
- Understands the medical culture and organization in Host Nation Country.
- Effective communication and interpersonal skills 
- Writes medical English clearly, succinctly, and correctly
- Knowledge and understanding of trends in health care quality assurance
- Assess and develop risk management protocols

※ Working Condition

- 18 months Contract (18개월 계약직-산휴대체)
- You will be working at home basically (재택근무) and will be visiting hospitals.
- 3 Shift [Early(7:00~16:00) / Day(9:00~18:00) / Late(11:00~20:00)] / 8 hours per day, 5 days a week
- Weekend, Holiday work (3-5 times per month, you will have a day-off during weekday and allowance is provided)